Features
Student Perceptions of Leisure Service Careers 17
Research reveals a decline in public sector job-seekers
— by Daniel G. Yoder, John Weber and Cynthia J. Wachter
Customer Service 21
You always win with great customer service
— by Dale Goodner, CLP
Grants Outlook 1999 30a
— by Ron Hallberg, CLP
Special Focus
The Changing Face of Museums 24
Dusty archives give way to interactive experiences
— by Mary H. Turner
Museums 101 29
A quick education in these community treasures
— by Joy A. Mathiessen
A Tale of Two Museums 32
A partnership helps two small museums thrive
— by Janet Nowers and Gary F. Balling, CLP
One Foot in Scholarship, One Foot in Disney 36
Entrepreneurial museums design "coot" exhibits then market them
— by Janet L. Gallimore
Designing Spaces for Kids 39
Children's museums are all about learning by doing
— by Peter Exley, AIA, and Sharon Exley

American Demographics indicates that most people shop in their leisure time, so the Lake County Museum designed its new exhibition, the "Lake County Mall of History," using the popular culture icon of the shopping mall to tell the story of Lake County. This and other interactive exhibits will open in late-1999. The Lake County Museum is a nationally accredited facility of the Lake County Forest Preserves. Concept drawing by Abrams, Teller, and Madsen of Chicago.

Departments
From the Editor 4
Across the Board 6
Boards should define all ethical "gray areas"
Eye on the Profession 8
It pays to pay for quality professionals
Partnerships 11
A house divided for beneficial shared use
Statehouse Insider 12
Welcome new House/Senate members, plus referenda results
Mixed Media 43
Happy anniversary!
Our Natural Resources 45
Enhancing the Illinois River, plus DNR Newsbriefs
People and Places 51